Customer Service FAQ

Click the My Account / Order Status link at the top right hand side of our site to view your order. If you need to make changes, click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Can I track my order?

Click the My Account / Order Status link at the top right hand side of our site to track your order. When applicable, customers will receive tracking information via e-mail once the order has been processed. Tracking may not be available for the first 24-48 hours after you receive your shipping confirmation e-mail. If you don’t receive a confirmation e-mail or 48 hours have passed and you’re still unable to track your order, please call toll-free (310) 839-3423 9:00am – 5:00pm PT or e-mail info@blackweldercoffee.com.

Out of stock items

Each product description page currently displays items whose colors and/or sizes are in stock. If a product, or color and/or size, does not appear on the on the product’s description page then the item is likely out of stock. If you’re interested in ordering an item(s) appearing out of stock then please call toll-free (310) 839-3423 9:00am – 5:00pm PT or e-mail info@blackweldercoffee.com.

Can I order by phone or e-mail?

Yes. If you’d like to shop by phone, please call us toll-free at (310) 839-3423 9:00am – 5:00pm PT or e-mail info@blackweldercoffee.com. Please have item names, item numbers, and your credit card information ready when calling.

Return policy

For health and safety reasons, we cannot accept any returns on coffees, even if the product has not been opened or used. If any product, for any reason, does not meet your expectations, or is not the product you ordered, you may e-mail us at info@blackweldercoffee.com or call Customer Care at (310) 839-3423 9:00am – 5:00pm PT. Please contact us within 72 hours of receiving the wrong product.